Refund policy

Last updated: 8 September 2026

Defective, damaged or incorrect items

We offer a full refund for defective items. If your order arrives damaged, defective or materially different from its description, please contact us with your order number and details of the problem. JGT pays reasonable return delivery costs for these items.

Claims about faulty or misdescribed goods are separate from the change-of-mind return window below. Your statutory rights, including applicable legal guarantees for second-hand goods, remain unaffected.

Returns window

You have 14 days from the day after receiving your order to notify us that you wish to cancel and return it, without giving a reason. Where items from the same order are delivered separately, the period starts after you receive the last item. If the final day falls on a weekend or public holiday, the notification period extends to the next working day.

After notifying us, send the items back without undue delay and within a further 14 days. You may also cancel before dispatch.

How to request a return or cancellation

Start a return or cancel an order through your customer account. Select the relevant order and submit the return or cancellation request.

You can also send us a clear cancellation statement using our contact form, or by writing to JGT, Christodoulou Polemiti 1, 8577 Tala, Cyprus. Include your name, order number, the items concerned and your decision to cancel. You do not need our prior approval to exercise a statutory withdrawal right.

Unless a different return address is agreed with you, return goods to JGT at the postal address above. For damaged or defective goods, contact us so that we can arrange the return costs.

Item condition

You may handle and inspect the goods as you reasonably would in a shop to establish their nature, characteristics and functioning. Please return the goods with the accessories supplied and pack them securely, using the original packaging where available. Original packaging and tags are not an absolute condition of your statutory return right.

For a change-of-mind return, you are responsible only for any reduction in value caused by handling beyond what is necessary for that inspection. Any deduction must reflect that reduction in value; there is no automatic restocking fee.

Refunds and exchanges

For a withdrawal, we refund you without undue delay and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Refunds go to the original payment method unless you expressly agree to an alternative that does not cost you extra. Store credit or an exchange may be chosen by agreement, subject to availability, but will not be imposed instead of a refund you are entitled to receive.

If you cancel the whole order, the refund includes the original standard delivery charge. Extra costs for an upgraded delivery service, such as express delivery, are not refundable as part of a change-of-mind cancellation. Any additional rights required by law remain unaffected.

Return delivery costs

Customers pay the direct cost of returning change-of-mind purchases. JGT pays reasonable return costs when an item is damaged, defective or incorrect. Please retain proof of postage.

Optional withdrawal notice

You may use the following wording, but you do not have to use this form:

To: JGT, Christodoulou Polemiti 1, 8577 Tala, Cyprus.

I/we give notice that I/we withdraw from the contract for the following goods:

Order number and goods:

Ordered on / received on:

Customer name and address:

Date:

Signature, only if this notice is sent on paper:

Nothing in this policy limits mandatory consumer rights that apply to your purchase.