Πολιτική αποστολής

Last updated: 8 September 2026

Where we deliver

We welcome orders worldwide where a delivery service is available and delivery is legally permitted. The customer pays the applicable delivery fee. Available destinations, shipping options and charges are shown at checkout before you place your order.

If checkout does not offer delivery to your address, please use our contact form to ask for a delivery quote before ordering. A worldwide delivery enquiry does not guarantee that a particular service or destination is available.

Dispatch time

We normally dispatch orders within 3–6 working days after payment is confirmed. This is the time needed to prepare and hand your order to the carrier; it does not include the carrier's delivery time.

Delivery times and tracking

Delivery time depends on the destination and the service selected. Any delivery estimate shown at checkout is separate from our dispatch time. We provide the tracking information made available by the carrier when your order is dispatched.

Unless a different delivery period is agreed with you before purchase, delivery will be made without undue delay and within 30 days of the contract being made. If delivery is delayed, contact us so we can investigate and arrange an appropriate solution. Your rights to require delivery within an additional reasonable period, or to cancel where the law allows, remain unaffected.

Delivery charges and international orders

You will see the delivery charge and the amount payable to JGT before completing checkout. We will not add a delivery surcharge to an accepted order without your agreement.

For international orders, import duties, local taxes or customs handling charges may be payable to the destination authorities or carrier. Unless checkout expressly states that these charges are included or collected by us, they are the customer's responsibility. Any such additional charges are separate from the delivery fee.

Incorrect addresses, damage and missing parcels

Please check your delivery address before ordering and contact us promptly if it needs correcting. If an item arrives damaged, or your parcel is missing, use our contact form and include your order number and a description of the issue.

Where we arrange the carrier, responsibility for the goods remains with JGT until you, or a person you nominate other than the carrier, take physical possession. We will work with the carrier to investigate delivery problems and provide the remedy required by law.

Returns and cancellations

See our refund policy for the return window, return postage and refund arrangements. You can start a return or cancellation through your customer account.

Contact

Contact JGT through our contact form or write to JGT, Christodoulou Polemiti 1, 8577 Tala, Cyprus.